Denise Day Spencer

November 23, 2009

A dedicated employee

Filed under: Random ramblings — denisedayspencer @ 8:37 pm

I truly appreciate a dedicated employee when I see one, but every now and then it’s simply…well…not worth the effort.

I did my Thanksgiving grocery shopping after church yesterday. But I was in town again today for a doctor’s appointment and realized I wasn’t quite finished. So I stopped at Kroger and picked up two lemons and one lime.

I proceeded to the checkout. The girl, ever helpful, asked, “Do you have your Kroger card?”

Now I do have a Kroger card…somewhere. I have a purse with multiple compartments and two wallets, each with several places for credit cards and such to live. I thought I knew just where that darn Kroger card was, but I was wrong. Other people were in line behind me and this was supposed to be the express lane. I didn’t want to hold things up, but the girl was patiently waiting. She said something hopeful, urging me to find that pesky piece of plastic, but to no avail.

“Look, don’t worry about it,” I said, stuffing everything back into my purse. And I paid the entire, un-discounted bill — $1.32.

Gee. Wonder how much I would have saved with that Kroger card?



  1. What happened to Michael Spencer’s site? For some reason, it appears to be completely gone today. If you attempt to pull up “”, you get some Network Solutions search/error page with instructions on how to backorder or renew that domain. Am I the only one who is experiencing this?

    Comment by joederbes — November 24, 2009 @ 8:49 pm | Reply

  2. At our Kroger you can enter your phone number on the keypad and it will recognize your account and give you the discount. No big deal in this case, but it could be helpful some other time.

    Praying for Michael…

    Comment by Dan V — November 30, 2009 @ 5:11 pm | Reply

  3. In this case, there would have been little if any discount. BUT… that’s not the real reason for the card. The discount is an incentive to keep you using the card. Why would Kroger offer you a discount just for showing your card? In order to track what you buy. When we shopped at Piggly Wiggly, they would actually mail coupons each quarter based on our shopping habits and brand preferences. Speedway does something similar when you scan your Speedy card at each visit. Part of it has to do with tracking consumer buying trends on the whole, and part of it is about targeting you with incentives. They reward their loyal custumers, because it’s in their best interest to keep you loyal.

    Comment by Clark — December 12, 2009 @ 6:43 pm | Reply

  4. And I meant to say that’s why your dedicted employee was so dedicated; they are drilled to always ask for – and wait for if necessary – your card. She was just as annoyed as all the people in line behind you, but she’s a pawn of the corporation.

    Comment by Clark — December 12, 2009 @ 6:46 pm | Reply

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